Defects & work orders
Defect reports, tickets and contractor coordination — from a reported defect to a completed work order in one flow.
Defects & work orders bundles defect reports and maintenance into one ticketing system. Reports from the portal become tickets, are assigned to contractors and tracked through to completion.
At a glance
- Defect reports from the portal become tickets
- Work-order assignment to contractors with status tracking
- Auto-assignment by trade (Gewerk) and property
Key features
Ticket management
Every report becomes a ticket with category, status and history — the processing state is traceable at any time.
Defect reports
Residents report defects with a photo and category through the portal; the report lands directly in the ticketing system.
Contractor coordination
Work orders are assigned to registered contractors; queries, appointments and completion are documented on the ticket.
Auto-assignment
Tickets are automatically suggested to the right contractor based on trade (Gewerk) and property.
In depth
One continuous case
A reported defect remains a single case that documents contractor assignment, appointments, queries and sign-off. Instead of scattered emails and notes there is one place where the current processing status can be read at any time.
Steer contractors deliberately
Each case records the commissioned contractor with order details and responsibility. Delays or open responses surface early, because the status stays visible per property rather than getting lost in individual conversations.
Frequently asked questions
Where do defect reports come from?+
Residents report defects through the portal with a photo and category; the report automatically becomes a ticket.
How is a contractor commissioned?+
The ticket is assigned to a registered contractor; assignment, appointments and completion stay documented on the ticket.
What does auto-assignment mean?+
Based on trade (Gewerk) and property, the system suggests the matching contractor, which the management confirms.