Terms and conditions
As of June 2026. This English version is a convenience translation; the legally binding version is the German one at verwalto.xhub.io/terms.
§ 1 Scope
(1) These terms and conditions apply to all contracts between BeeBack UG (haftungsbeschränkt), Scheffelstrasse 20A, 60318 Frankfurt am Main (the “Provider”) and the client (the “Customer”) regarding the SaaS solution Verwalto.xhub. (2) Provider and Customer are generally entrepreneurs within the meaning of § 14 of the German Civil Code (BGB). Where consumers (§ 13 BGB) use the services, the applicable consumer-protection provisions apply in addition. (3) Deviating terms of the Customer do not become part of the contract unless the Provider expressly agrees to their application in writing.
§ 2 Subject matter
(1) The subject matter is the provision of the web application Verwalto.xhub as software-as-a-service (SaaS) for managing real estate — including WEG (condominium) and rental management, accounting, service-charge and heating-cost statements, and the owner and tenant portal. (2) The exact scope of functions follows from the respective plan. Current plan details at verwalto.xhub.io/pricing. (3) The Provider is entitled to change the scope of functions in the course of technical development, provided this is reasonable for the Customer and the main purpose of the service is preserved.
§ 3 Conclusion of contract
(1) The presentation of the services on the website does not constitute a binding offer. (2) The contract is concluded through the Customer's online registration, selection of a plan and acceptance of these terms and the privacy policy. For paid plans, entering valid payment data is a prerequisite.
§ 4 Provider's services
(1) The Provider makes the SaaS application available over the internet and grants a simple, non-exclusive right of use within the scope of the chosen plan. (2) Hosting location: Germany (Hetzner data centres in Falkenstein/Nuremberg). (3) Availability commitments (SLA): Starter best-effort; Professional 99.9%; Enterprise 99.95%. (4) Planned maintenance windows are announced at least 48 hours in advance. (5) Daily encrypted backups (minimum retention 30 days).
§ 5 Customer's obligations
(1) The Customer keeps the access credentials secret, does not misuse the application, complies with applicable law (in particular GDPR, BDSG, UWG, condominium and tenancy law) and ensures, before the first data import, that a legal basis for processing exists for the stored individuals (owners, tenants). (2) In the event of violations, the Provider may suspend the account or, for serious violations, terminate without notice.
§ 6 Fees & payment
(1) Billing is per managed unit and month according to the chosen plan, plus statutory VAT. (2) Billed in advance monthly or annually; for annual subscriptions the stated discount applies. (3) Payment by SEPA direct debit, credit card or invoice (14-day payment term). (4) If payment is more than 30 days overdue, the account may be suspended; data remains recoverable for 90 days. (5) Price adjustments with two months' notice; in the event of objection, a right to terminate as of the effective date.
§ 7 Term & termination
(1) Indefinite term. (2) Monthly subscription: terminable at any time to the end of the month. (3) Annual subscription: 30 days' notice to the end of the term, otherwise renewal for one year. (4) Enterprise: minimum term 12 months. (5) Termination requires no particular form; easiest by email to hallo.verwalto@xhub.io. (6) Termination without notice for good cause (§ 314 BGB) remains unaffected.
§ 8 Data export & deletion after contract end
(1) Export as CSV/JSON at any time during the term. (2) After the contract ends, 30 days for the final export; afterwards deletion of all personal data. (3) Accounting data subject to retention obligations (10 years, § 257 HGB / § 147 AO) is archived and automatically deleted once the periods expire.
§ 9 Data protection & processing on behalf
(1) For data of owners and tenants, the Customer is the controller and the Provider the processor (Art. 28 GDPR). (2) Upon conclusion of the contract, a DPA is automatically concluded. The DPA and the TOMs are publicly available at verwalto.xhub.io/avv and /tom. (3) Otherwise our privacy policy applies.
§ 10 Liability
(1) Unlimited liability for intent/gross negligence, injury to life/body/health and assumption of a guarantee. (2) For ordinary negligence, only for breach of material contractual obligations, limited to the foreseeable damage typical of the contract. (3) Total liability is limited to the fees paid in the contract year, at least EUR 500 and at most EUR 25,000 per claim. (4) No liability for consequential damages/lost profits in cases of ordinary negligence. (5) Claims under the German Product Liability Act remain unaffected.
§ 11 Warranty
(1) The Provider warrants the functions promised in the service description. (2) Defects are remedied within a reasonable period; for material defects not remedied within 30 days, there is an extraordinary right to terminate. (3) Warranty period 12 months from the start of the contract.
§ 12 Final provisions
(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. (2) Place of jurisdiction is Frankfurt am Main, provided the Customer is a merchant or a legal entity under public law. (3) Severability clause: the invalidity of individual provisions does not affect the remaining ones. (4) Changes are communicated in text form and are deemed accepted if the Customer does not object within four weeks (notice given in the change notification).