Resident portal
A self-service portal for tenants and owners — requests, documents and statements in one place.
The resident portal bundles communication with residents and owners into one digital access point. Requests, documents and statements are available around the clock — relieving the management team of phone and email.
At a glance
- Invited tenants and owners sign in by email
- Report and track requests and defects in a structured way
- View documents and statements at any time
Key features
Requests & defects
Residents report requests with a photo and category; the status is traceable at any time.
Document access
Statements, contracts and resolutions are available in the portal — no postal mailing needed.
Notice board
Announcements reach all residents of a property digitally.
Roles & permissions
Tenants and owners only see their own units and documents.
In depth
Requests as cases
A request submitted in the portal becomes a case that is assigned for handling and tracked with queries and its status. Tenants and owners see the processing state, while the management has the full history documented in one place.
Documents without mailing
Statements, letters and further records are provided in the portal and remain permanently accessible to the respective user. Retrieval happens independently, which reduces queries about lost documents and noticeably lowers the administrative effort of sending them out.
Frequently asked questions
How do residents get into the portal?+
The management invites them by email; activation is via an invitation link. A password is enough, no Google account needed.
What do owners see in the portal?+
Their units, statements, resolutions and documents, plus the status of their reported requests.
Does the portal really reduce calls?+
Recurring questions about documents and statement balances are answered by the portal in self-service — easing phone availability.